We pay attention to everything that affects performance
Some clients need only top-team alignment. Others need support for clarifying or implementing a strategy. And some need to change everything from organizational design to culture.
Smart strategy is the foundation for any successful change effort
You may already have a strategy, but…
- Is it the right one in light of changing market realities?
- Is the top team fully aligned around it?
- Are you clear on all the barriers and levers to implementation in your organization?
- Are you engaging all the relevant stakeholders and potential partners outside the organization?
Turbulent markets require new business models.
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Support for implementation and whole-system change
builds
the capacity to get it done
Bad things can happen to good strategies—especially when there’s not enough support or capacity to implement necessary changes. That’s why we offer extended support, when needed, for implementation and change. Once we achieve alignment at the top, we expand our work deeper into the organization to support implementation through high-performance teams, or to shift the entire organization through a whole-system change effort.
When we move beyond top-team alignment to extend into implementation or whole-system change, we:
- Support internal senior people to lead the change
- Start with small, rapid-turnaround projects that have a high probability of success
- Build enduring capacity and skills
- Train internal consultants or facilitators to support the work
- Apply action-learning strategies
- Consistently re-evaluate the client’s needs and adapt to changing realities
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Everything that affects performance matters
We always work both the tangible and intangible sides of performance.
We begin change efforts with decision-driven change, then layer in behavior- and culture-change, which typically is less predictable and takes more time.
TANGIBLE SIDE OF PERFORMANCE |
INTANGIBLE SIDE OF PERFORMANCE |
---|---|
What you can see |
What you can feel |
Strategy |
Leadership |
Decisions |
Relationships |
Systems |
Culture |
Quantities |
Qualities |
Insights from analytical work |
Insights from personal work |
Clarifying roles and accountabilities |
|
Changing staff (who’s on or off the bus) |
Changing “climate” (mood and motivation) |
We find value in resistance
We don’t buy into the common belief that resistance to change is a bad thing. We see inherent value in resistance, so we actually work with it, not against it. Paradoxically, tapping the hidden wisdom in resistance can help to loosen its grip on the change effort.
We tap the positive energy in polarities
Polarities are everywhere. Understanding the dynamics of these interdependent pairs of opposites—such as stability and change, or cost and quality&mdashcan help us to move a system that is “stuck” and create more sustainable change.
That’s good news for our clients—research shows that organizations that manage polarities well tend to outperform those that don’t.
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We engage the right range of capabilities for the problem at hand
The right team
Everyone in Hawthorne Consultants has a breadth of both business and life experience as well as a depth in critical competencies for generating whole-systems change.
The right tools
We are trained and/or certified to use a wide variety of leading-edge methods, instruments, and assessments.
WHOLE SYSTEM CHANGE |
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|
LARGE GROUP PROCESSES |
|
STRATEGIC THINKING / DECISION MAKING |
|
INDIVIDUAL & TEAM ASSESSMENT AND PERFORMANCE |
|
CULTURAL ASSESSMENT |
|